At www.georgianaantiques.com we will guarantee a full refund of the cost of any item sent to you, including the cost of mailing if relevant provided that the item is returned to us within fourteen (14) days of mailing. We send all items by special delivery which is tracked and requires a signature at the delivery end. We also ensure that the full value is also covered by appropriate insurance. We do therefore require the buyer to return the item to us by special delivery, also covered to the same appropriate insurance value. This will protect you in the event of loss or damage when you return the item. If you are outside the United Kingdom please contact us first to discuss the method of posting and relevant insurance.
Please note that we do not give partial refunds. Every item is fully described in all necessary detail and is sold with our guarantee of authenticity at an agreed price. Items which may be up to 200 or more years old will almost certainly show various levels of ware and tear and indeed and in particular it is frequently desirable, for example in the case of Georgian or old glass, that items show genuine signs of age as opposed to the induced wear often found on fraudulent items to provide them with a false look of age.
As we always put in every effort to give full customer satisfaction in all matters related to sales we advise that if you have questions related to a purchase that you contact us first, as this could solve any queries or doubts about the item you have purchased. If you still wish to return the item then this can be agreed.